There are two types of skills a serious game may help develop: soft skills and hard skills.
Hard skills include technical or administrative procedures that are valuable to the way the company operates. They are relatively easy to learn because these skills tend to be new to the player/learner (depending on their experience) and are difficult to unlearn. Hard skills are easy to measure and quantify and easy to test. A person either knows how to do something, or they don’t.
Soft skills are the tricky part. They include skills that can be used in any number of jobs and disciplines, such as emotional intelligence, creativity, collaboration skills, negotiation skills, and more. They’re not so easy to observe or test and are a lot more difficult to train.
This is where serious games excel.
While corporate businesses have more than enough reliable methods of training their employees in hard skills, game-based learning is one of the few truly effective techniques in improving someone’s soft skills.